$5 Billion Telemarketing Mortgage Originator & Lender

• Company's top management style and organization structure caused significant tension with its corporate parent
• Parent wanted to replace company's five top executives without disrupting operations

• BBK personnel replaced the top five executives for nine months
• New, open communication and reporting processes were developed and implemented
• Policies and procedures were documented

• No interruption or loss of production occurred during the transition
• Profitability and volume of mortgages were increased
• Retention of employees was stabilized
• An orderly transition to the new management team was achieved